Archive for November, 2007

Donor-Centric initiatives to consider implementing:

1. Develop a donor services department with trained professionals
2. Toll free number on everything
3. Extend hours as much as possible
4. Empower service representatives
5. Throw out “rules”
6. In-bound calls give the organization a much greater ability to build the two way relationship with the donor
7. Implement an ongoing donor service training program
8. Regular meetings and a branded philosophy that everyone can rally around
9. Make the donor reps as involved as possible; a little training and a lot of recognition/motivation goes a ...